Legal
Refund Policy
Our policy on returns, refunds, and damaged items.
Last updated: February 2026
All Sales Final
All purchases including singles, sealed product (hobby boxes, blasters, retail packs), and break entries are considered final sale. We do not accept returns or exchanges.
Exception: Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number, a photo of the item/packaging, and a description of the issue. We will review and may offer a replacement or refund at our discretion.
To process your claim, please provide:
- Your order number
- A clear photo of the damaged item or packaging
- A description of the issue
Refund Processing
Approved refunds will be processed within 5–7 business days and returned to your original payment method. Please note that your bank or credit card provider may take additional time to post the refund to your account.
Shipping Costs
Return shipping costs are covered by us only if the return is due to a damaged or incorrect item. For all other cases, shipping costs are non-refundable.
Contact Us
If you need to report a damaged or incorrect order, or have any questions about our refund policy, please email us at 613capitalcitycards@gmail.com. We aim to respond to all inquiries within 24 hours.